Information Communication Technology Adoption and Efficiency of Student Services

The study investigated the influence of information and communication technology on the efficiency of student services of Liceo de Cagayan University. The descriptive research used 20 service providers and 100 clients as respondents. As rated by the clients, the university obtained a satisfactory rating for its ICT practices in terms of system restructuring, system selection, ICT staff’s skills and capabilities. For ICT applications, as rated by the service providers, the university got a satisfactory rating on functionality, availability, maintainability, and utilization. As to the efficiency of the different departments’ student services, as rated by the service providers, the university got a very satisfactory rating for the Registrar’s Office, Cashier’s Office, Library, and Internet Services. The predictors of the efficiency of student services were ICT implementation in terms of timely provision of information to other providers with student support roles and ICT practices in terms of ICT as a tool for competitive advantage and survival, as a tool for testing and altering school’s administrators’ know-how to get things done in the existing system, and as a tool for day-to-day operation.

Key words - ICT practices and application, effeciency of student services