Indexing metadata

Motivation, Self Efficacy, and Customer Satisfaction Among Bank Depositors


 
Dublin Core PKP Metadata Items Metadata for this Document
 
1. Title Title of document Motivation, Self Efficacy, and Customer Satisfaction Among Bank Depositors
 
2. Creator Author's name, affiliation, country Josefino M. Ladao Jr; Philippines
 
2. Creator Author's name, affiliation, country Lesley C. Lubos
 
2. Creator Author's name, affiliation, country Edzen A. Espina
 
3. Subject Discipline(s)
 
3. Subject Keyword(s)
 
4. Description Abstract

This research paper aspired to measure and analyze the current motivation, customer satisfaction and self-efficacy beliefs of customers concerning on services provided by South Bank Inc. Customer satisfaction in banking services is universally recognized. The findings suggest that depositors were motivated to open an account by bank’s security through a well-equipped security measures and manpower provided by the bank. The decision of the respondent to open an account is motivated by ability to prepare for unanticipated circumstances and that resources are readily available when the situation calls for it. Personnel are the greatest reason of customers’ satisfaction on the willingness of the employees to help customers. Educational background revealed significant relationship with self-efficacy.

Keywords: motivation of bank depositors, self-efficacy of bank customers, bank customer satisfaction, rural bank in the Philippines, bank products
 
5. Publisher Organizing agency, location Liceo de Cagayan University
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2020-06-25
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier https://asianscientificjournals.com/new/publication/index.php/ljher/article/view/1371
 
10. Identifier Digital Object Identifier 10.7828/ljher.v16i1.1371
 
11. Source Journal/conference title; vol., no. (year) Liceo Journal of Higher Education Research; Vol 16, No 1 (2020): June
 
12. Language English=en en
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
15. Rights Copyright and permissions