Assessing an Asian University’s Organizational Effectiveness Using the Malcolm Baldridge Model

The study assessed the organizational effectiveness of LPU using the Malcolm Baldridge Assessment Instrument which defines organizational effectiveness in terms of seven categories, namely: leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, human resource focus, process management and business results. The study employed the descriptive survey method, where 37 department heads, 28 admin personnel and 59 faculty members served as respondents. The study revealed that both leaders and subordinates agreed that LPU is making progress in terms of the seven categories. The leaders and subordinates had congruent perceptions on the organizational effectiveness of the leaders of LPU. When tested by individual criteria, the leaders were found to have higher perceptions in the areas of employees’ knowledge of the school’s mission and vision and who their important customers are and in soliciting subordinates when planning. Enhancement measures were proposed in the area of process management, measurement, analysis and knowledge management.

 

Keywords - organizational effectiveness Malcolm Baldridge Award, school mission/vision